Terms & Conditions
When hiring Okay Movers, the following terms and conditions apply:
1. Definitions
In these conditions:
“We,” “Us,” and “Our” refer to “Okay Movers,” trading in Victoria as “Okay Movers,” ABN 87 382 257 711.
“You” refers to the party agreeing to our services, including the recipient of our quotation and the party who accepts it. “Your” has a corresponding meaning.
“Goods” means all furniture and other items covered by our services.
“Services” refers to the entire scope of work to be undertaken by us.
2. Estimates
We will provide an estimate for your job based on the information you supply, including details of what you need packed and moved, and the locations involved.
Based on this information, we will recommend a truck size and estimate the time required to complete the job. Please note that this is a preliminary estimate.
The actual duration of the job may vary due to factors such as the final list of items, traffic conditions, access issues, and other circumstances beyond our control.
3. Work not included in the quotation
Unless specifically agreed upon in writing, we will not:
- Disconnect, reconnect, dismantle, or reassemble appliances, fixtures, fittings, or equipment.
- Take up or lay fitted floor coverings.
- Dismantle or assemble garden furniture and equipment, including but not limited to sheds, greenhouses, garden shelters, outdoor play equipment, satellite dishes, or move paving slabs, planters, and similar items.
Please Note: Our workers are not qualified to perform these tasks. We recommend hiring a qualified professional for such services.
- Standard tools will be provided by our workers if requested at the time of booking. If you require special tools, it is your responsibility to make the necessary arrangements.
4. Booking & Cancellations
We require an initial deposit when you book with us. Please note that this deposit is non-refundable if you choose to cancel your booking.
To reschedule or cancel a booking, we require at least 24 hours’ notice. Cancellations made within 24 hours of the scheduled moving date will incur additional cancellation fees.
If our removalists arrive and encounter circumstances beyond their control, such as incorrect property information or items that cannot be moved, your booking may be cancelled or postponed. This will be subject to a minimum 2-hour charge and a call-out fee.
When making a booking, you must provide your personal information, including your name, contact details, and addresses for both pick-up and drop-off. Additionally, provide a rough guide of items to be packed or moved to help us estimate the duration of the job.
Notify us of any large or special items (e.g., upright piano, pool table, marble table, oversized furniture) to ensure we bring the appropriate equipment for the move.
Indicate your preferred moving day and time (morning or afternoon). We will contact you 1-2 days before your move to confirm the details and again on the moving day for any last-minute updates on timing, particularly for afternoon sessions.
Afternoon MovesAfternoon moves are scheduled after our morning jobs. For timely service, especially for apartment residents needing lift booking, we recommend scheduling a morning session if possible.
We will provide an estimated arrival time for afternoon moves, but this may be affected by traffic, delays from earlier jobs, or unforeseen issues.
We will keep you updated on our arrival time. To avoid disappointment, please do not schedule other services, such as cleaning, key returns, or settlement, on the same day as your move to account for any potential delays.
5. Your Responsibility
Ensure a safe workplace environment for our workers. We reserve the right to decline any job if safety issues arise.
If the total duration of your move exceeds 5 hours, our workers are entitled to a paid 30-minute meal or rest break.
You or an appointed adult representative must be present throughout the loading and unloading process to address any questions or concerns.
We do not move contraband or illegal goods.
Provide a legal parking space with easy access to your property. Our drivers will not park in clearways or no-standing zones. Any parking fees or fines due to illegal parking will be the customer’s responsibility. Arrange a parking permit with your local council if needed.
Inform us of any awkward access issues, such as no available parking, no vehicle access, or cramped stairs and hallways.
Prepare home appliances before the moving day: empty, defrost, and clean refrigerators; disconnect and ensure no residual fluid in washing machines and dishwashers.
Notify us of any fragile items or special precautions needed to avoid accidents.
Indicate if you require packing services when booking, so we can bring the appropriate equipment like boxes, sealing tape, and bubble wrap.
6. Charges
Our minimum charge is 2 hours for a 2-man job and 4 hours for a 3-man job. Time is charged in half-hour increments, rounded up as needed.
Our services begin when we arrive at your first address and are completed once you sign off on the booking sheet and settle all fees.
A fuel levy and travel fee apply, calculated based on the distance from our depot (Vermont South 3133, VIC) to the pick-up and drop-off addresses. We use Google Maps to find the most efficient route.
If you’re deciding between truck sizes, we recommend opting for the larger one. This helps reduce the chance of needing a second trip, saving you both time and money.
Extra charges apply for stairs and entry steps and will be quoted on-site if not mentioned at booking.
Extra charges apply for heavy items (e.g., upright piano, pool table, large marble table, oversized furniture) and will be quoted on-site if not specified at booking.
An additional $40/hour will be charged for each extra man on the job.
An additional $5/hour per man will be charged on Saturdays, and $10/hour per man on Sundays and Public Holidays.
An additional $10/hour per man will apply on days above 35°C due to increased difficulty in performing the work.
We provide furniture assembly and disassembly services free of charge. We carry basic tools, so please have any specific tools ready if needed.
We accept Cash, Bank Transfer, Visa, or Mastercard. A 3% surcharge applies to all card payments.
7. Payment Requirements
Payment in full is required upon job completion and must be settled with our driver. Any overdue accounts will be referred to a debt collector, and the customer will be liable for any associated legal costs.
We accept Cash, Bank Transfer, Visa, or MasterCard at the time of completion. Please note that a 3% surcharge applies to all card payments.
8. Insurance
We carry Public Liability Insurance and Transit Insurance.
Our Transit Insurance covers up to $50,000 for damage to your goods during loading, unloading, and in transit due to truck accidents, fire, or overturning.
Our Public Liability Insurance provides coverage up to $10 million if we are found liable.
Insurance claims will not be processed until all outstanding fees are settled.
In the event of a claim, we may choose to repair or replace the damaged goods.
9. Damages
- Any damages must be reported during or before the end of the move. Claims will not be accepted once our team has left the job site.
We are not liable for any damages in the following circumstances:
- Damages resulting from your own actions during the move.
- Inappropriate conditions or moving items against our advice.
- Pre-existing damage to goods identified before the move.
- Damages caused by fire, flood, or explosion. It is your responsibility to ensure goods are protected against these risks.
- Inadequate packing of goods (e.g., televisions not in suitable boxes, musical instruments not in hard cases, fragile items not securely wrapped).
- Furniture that is not flat-packed or disassembled, such as IKEA furniture, due to its fragile nature.
10. Termination
It is in our right to decline to do any job:
- If the information provided by the customer at the time of booking is incorrect.
- If our movers are uncomfortable performing the job due to unacceptable behavior from the customer, including verbal or physical abuse towards our team members.
- If the work environment is deemed unsafe for performing the job.
