Terms & Conditions
When hiring Okay Movers, the following terms and conditions apply:
1. Definitions
In these conditions,
- “We” means “Okay Movers Pty Ltd”, Trading in Victoria as “Okay Movers” ABN- 88 285 278 154 and “US” and “OUR” have corresponding meanings.
- “You” means the party agreeing to Services with us and includes the party to whom our quotation is addressed and the party by whom the acceptance is signed, and “Your” has a corresponding meaning.
- “Goods” means all furniture and other effects to be the services’ subject.
- “Services” means the whole work to be undertaken by us.
2. Estimates
- An estimate for your job will be provided based on the information you provide to us. This will usually include details of what you would like us to pack and move between which locations.
- Based on the information given to us, we will recommend a truck size, and the time it will take for the job to complete. Please note that this is an estimate only.
- The actual items to be packed and moved on the day, traffic, access issues and some other circumstances beyond our control will affect the exact duration of the job.
3. Work not included in the quotation
Unless agreed by us in writing, we will not:
- Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.
- Take up or lay fitted floor coverings.
- Dismantle or assemble garden furniture and equipment including, but not limited to: sheds, greenhouses, garden shelters, outdoor play equipment, satellite dishes, or move paving slabs, planters and the like.
Please note: Our workers are not qualified to carry out such work. Therefore, we recommend hiring a qualified person to perform these services.
- Standard tools will be carried by our workers if requested at the time of booking. It is your responsibility to make any arrangement should you require special tools.
4. Booking & Cancellations
- We reserve the right to ask for an initial deposit when you make a booking with us. We cannot refund your deposit should you choose to cancel your booking.
- We require at least 24 hours of notice for any booking rescheduled or cancelled. Extra cancellation fees will be charged if the customer cancels the booking within 24 hours of the initial moving date.
- Suppose our removalists arrive at a booking faced with circumstances out of their control, such as being given incorrect information about the property or being required to move items they cannot perform. In that case, your booking will either be cancelled or postponed, subject to a minimum 2-hour charge and the call-out fee.
- You must provide your personal information such as name, contact details, and the address you are moving from and into when making a booking with us. We also require you to provide us with a rough guide of items you need to pack or move for us to estimate the duration of the job.
- You must notify us of any large items that require moving, such as upright piano, pool table and marble table, to ensure we bring the correct equipment to help you move on the day.
- You must provide a moving day and a preference for the morning or afternoon. 1-2 days before your move, we will contact you to confirm your booking and the time of the move. On your moving day, we will also contact you for a most recent update on timings to avoid unnecessary waiting time. This comes in very handy, especially when you are booked for our afternoon sessions.
5. Your Responsibility
- Our workers are our biggest asset. It is your responsibility to provide our workers with a safe workplace environment. We have the right to decline any job if safety issues involve.
- Where the total duration of your move exceeds 5 hours, our workers are entitled to have a paid 30-minute meal or rest break.
- You or an appointed adult representative must be present during the entire loading and unloading of the move to answer any questions or concerns we have while moving.
- It is your responsibility to understand that we will not move any contraband or illegal goods.
- Make sure there is a legal parking space and easy access to your property. Our drivers will not park in clearways and no standing zones. We will follow your instructions for parking. However, parking fees or fines involved due to parking illegally will be paid off by the customer. If required, please arrange a parking permit with your local council. Better access will always help ensure a smooth move and faster progress.
- Make sure to inform us about any awkward access. Awkward access can include no parking available, no vehicle access and any cramped stair and hallway conditions present during the moving day.
- Prepare properly before your moving day. Ensure home appliances such as the refrigerator (empty, properly, defrost and clean), washing machines, and dishwashers (disconnected and make sure no residual fluid is left in them) are well prepared for moving.
- Let us know if there are any fragile items or other special precautions we need to take to avoid unnecessary accidents.
- Let us know if packing service is required when booking with us on the day of moving so we can bring the correct equipment such as boxes, sealing tapes and bubble wraps on the day.
6. Charges
- Our minimum charge is 2 hours for 2 men job; 4 hours for 3 men. Time will be charged in half-hour increments rounded up after that.
- Our services commence when we arrive at your first address and will complete when you sign off the booking sheet and pay all fees owing to us.
- A fuel levy & travelling fee will be applicable. It is determined by the distance from our depot (Vermont South 3133, VIC) to the pick-up address + drop-off address back to our depot. We use Google Maps to determine the most optimised route.
- Extra charges will be applicable for stairs and will be quoted on-site if not mentioned at the time of booking.
- Extra charges will be applicable for heavy items (i.e. upright piano, pool table, large marble table, oversized furniture) and will be quoted on-site if not mentioned at the time of booking.
- An extra $40/hour will be charged for a 3 men job.
- An extra $5/hour per man will be charged on Saturdays.
- An extra $10/hour per man will be charged on Sundays & Public Holidays.
- An extra $10/hour per man will be charged on above 35°C days. Such a scenario will increase our team’s overall difficulty in performing work.
7. Payment Requirements
- Payment in full must be finalised with our driver upon job completion. Any overdue account will be referred to a debt collector. The customer will be liable to pay for any incurred legal costs.
- We accept Cash, Bank Transfer, Visa or MasterCard upon job completion. A 3% surcharge will incur on all card payments.
8. Insurance
- We carry Public Liability Insurance and Transit Insurance.
- Our insurance covers up to the value of $50,000 of any damage caused to your goods during loading and unloading and in transit due to a truck accident, fire or overturning.
- Up to $10 Million can be claimed under the Public Liability insurance if liable.
- No insurance claims will be processed until all outstanding fees have been cleared.
- In satisfaction of any claim, we may repair or replace the damaged goods we caused.
9. Damages
- Any damages must be reported during or before the end of the move. No claims will be accepted once our team has left the job.
- Your participation has resulted in any damages during the move.
- Inappropriate conditions or moving goods under your instruction against our advice.
- Pre-existing damage to your goods was identified prior to the move.
- Damages caused by fire, flood or explosion. It is your responsibility to ensure your goods are protected against all these circumstances.
- Where goods are not packed inadequately (i.e. television not packed in a suitable sized box, musical instruments not packed in designed hard cases, fragile items not adequately wrapped and packed securely etc.)
- Furniture must be flat packed and not disassembled, such as IKEA furniture, due to its fragile nature.
10. Termination
It is in our right to decline to do any job:
- If the information provided by the customer at the time of booking is wrong.
- If movers are not comfortable to perform the job due to unacceptable behavior of the customer such as verbal or physical abuse to our team members.
- If the work environment is not safe to perform.
