The cost of your move is determined based on several factors:

• Hourly Rates: We charge hourly rates from the time we enter your premises until we complete the move and you sign off on the booking sheet. Our minimum charge is 2 hours for a 2-man job and 4 hours for a 3-man job. Time is charged in half-hour increments, rounded up as needed.

• Additional Charges:

  • Extra charges apply for stairs and heavy items (e.g., oversized furniture, pool tables, large marble tables, pianos). These will be quoted on-site if not mentioned at booking.
  • $40/hour for each additional man on the job.
  • $5/hour per man on Saturdays, $10/hour per man on Sundays and Public Holidays.
  • $10/hour per man on days above 35°C due to increased difficulty.
    
    

• Fuel Levy and Travel Fee: A fuel levy and travel fee apply, calculated based on the distance from our depot (Vermont South 3133, VIC) to the pick-up and drop-off addresses. We use Google Maps to find the most efficient route.

• Furniture Assembly and Disassembly: We provide furniture assembly and disassembly services free of charge. We carry basic tools, so please have any specific tools ready if needed.

We aim for transparency in our pricing, and all potential extra charges will be communicated to you upfront to avoid any hidden costs.

You don’t have to pack your belongings yourself if you prefer not to. We offer professional packing services to ensure your items are packed safely and securely using high-quality materials. If you require packing services, please indicate this when booking so we can bring the appropriate equipment, such as boxes, sealing tape, and bubble wrap. Note that supply charges will apply for packing materials.

Yes, we are fully insured. We carry both Public Liability Insurance and Transit Insurance. Our Transit Insurance covers up to $50,000 for damage to your goods during loading, unloading, and transit due to accidents, fire, or overturning. Additionally, our Public Liability Insurance provides coverage up to $10 million if we are found liable. Please note that insurance claims will only be processed once all outstanding fees are settled. In the event of a claim, we may choose to repair or replace any damaged goods. Terms and conditions apply.

If there is a delay or issue during your move, we will inform you promptly and work to resolve it as quickly as possible. For afternoon moves, potential delays can arise from traffic, earlier job complications, or unforeseen issues. We will keep you updated on our estimated arrival time. To avoid inconvenience, please do not schedule other services, such as cleaning, key returns, or settlement, on the same day to accommodate any potential delays.

We accept Cash, Bank Transfer, Visa, or MasterCard at the time of completion. Please note that a 3% surcharge applies to all card payments.